• Insurance :
We strongly recommend insurance on all orders. You can protect your package against loss or damage during shipping with insurance You can have your products insured by the cargo company. It costs 3% of the total order value. We are NOT responsible for lost or damaged orders caused by the shipping companies.
• Risk of Loss in Transit/Delivery:
The point of delivery shall be at our facility located in Kathmandu Nepal. All ordered merchandise(s) are carefully checked and packed before leaving our facility for shipping. Nevertheless, loss may occur in transit causes beyond our control, including merchandise(s) being stolen, fires, strikes, lockouts and withholding of shipment in the event of any unforeseen governmental acts and regulations. NIrvana mala shop shall not be liable for any losses of merchandise(s), failure to deliver or delays in delivery. Claims for loss of merchandise(s) or discrepancies must be made within 48hours after receipt of the merchandise(s). All claims of loss shipment must be made by customer with the carrier. We are happy to provide any information needed for you to make a claim.
• Claim Suggestions :
Please look over your packages carefully. If there is visible damage to the outside of the box, you must note that fact when you sign for the package or it is difficult to get credit for the damaged merchandise from the carrier. If you are claiming damages, YOU MUST KEEP ALL THE ORIGINAL SHIPPING BOXES AND PACKING MATERIAL FOR INSPECTION. NO EXCEPTIONS!
• Non-Received Orders:
In the event that a non-delivery occurs on account of a mistake by you (i.e. wrong name or address) any extra cost incurred by us for re-delivery shall be claimed from the User placing the order.
• Product Shipping Errors:
If we have shipped wrong ordered merchandise(s) to you. Please report to us immediately within 48 hours of receiving your package(s). It has to be supported with proof of photographs taken on the wrong merchandise for our investigation. If error has been established to be from us, we will re-shipment of correct order to you at NO additional shipping cost.
• Shipping Charge:
Shipment cost depends upon the size of orders, time frame of delivery and mode of shipment. All of our shipping quotes include documentation fees, local handling , packing & stuffing fees and all other local charges levied in the packing and delivery to your Country. We are offering different types and condition for shipment.
• Volumetric Weight:
The shipping price is based on the greater of the volumetric weight or the actual weight. To calculate the volumetric weight: Volumetric weight (kg) = [length(cm) x breadth(cm) x height(cm)]/5,000cm = Example: A parcel with dimensions 30cm x 15cm x 10cm has the volumetric weight of 900g (30 x 15 x 10 / 5000). For odd-shaped,non-rectangular items, measurements are taken at the widest point.
If the actual shipping cost and handling is less than what you have paid, we will send you a refund; and if it is more, we will send you an email requesting additional payment before we ship your order.
You may return most new, unopened items within 30 days of delivery for a full refund. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).