FAQ

PURCHASES

1. How do I signup account?

For signup you should click on login and you will find " New Customer? Signup" left of login box. Wrie you name, email and password & if your email is correct then message will go  to your mail and click on it. Then again write your email and password on our page then your account will be created.

2. Is my account safe?

We respect your privacy and take every step we can to protect your personal and financial information. We never share any information you provide to us to any third parties unless legally compelled to do so. The entire checkout process is protected by auctiva’s SSL certificate. So when a buyer enters the checkout process in our store, the address and payment information that they enter is secured. So you can shop at Nirvana mala shop with calmness.

3. How do I place an order ?

Find the item you want.  Add to cart  and it will be added to your Shopping cart. Carry on shopping if you want something else. Click Checkout at anytime to see what you've selected, change quantities or remove items. When you are ready to buy, click Checkout and Choose Shipping Method. Choose your Payment Option and order  verification mail will go to your email account.  We'll get your order ready to send - relax and wait for your item!

4. What payments methods are supported ?

Nrvana mala shop offers you multiple payment methods. Whatever your online mode of payment, you can rest assured that Nirvana mala shop's trusted payment gateway partners use secure encryption technology to keep your transaction details confidential at all times. At present we provide the following payment options: wire transfer & western union.

5. Why don't you have paypal ?

We don't have paypal due to following reasons:

• Nepal does not have a strong cyber laws in affect. Hence, its high risk for PayPal to start     its operation in Nepal only to know that the law can be completely changed afterwards (as its not in good position right now).

• Specific compliance rules in Nepal, political influence or imbalance

 

6. What if the price changes after I've ordered ?

We constantly update our product range and prices. All our prices, are valid as shown on the website when you order. We'll confirm the amount payable before you complete your order. Even if the product price changes, you'll still be charged this amount.

7. Can I make changes to my order ?

Unfortunately, once you've placed your order, it is not possible to amend any details, as our warehouse team will have already started processing your order!

8. What happens if something I order is out of stock ?

If something you order is Out of Stock, it will be put on back-order and we will do our best to notify you. Back order will be shipped unless you inform us otherwise. If you have a cancel date, please provide it at the time you place your order.

9. Are there minimums ?

since we are wholsaler, we have different minimum order quantity .All of our products carry a minimum quantity. This means you may order no less that the minimums, however you can order any quantity larger than that started. You'll probably want to buy more than one item, especially since you will find shipping cost more economical with the more items you buy, the cost per unit weight of shipping goes down dramatically with weight.

10. Why was my item/order cancelled ?

Your order could've been cancelled for the following reasons:

 • Item(s) became unavailable after your order was placed

 • Difficulty in processing your payment information

 • Inability to ship to the address provided

11. Can I know about my orders at any time?

Nirvana mala shop saves your all order in your account.  After doing login of your  account you can check your all order list by clicking on "my order history".