You are welcome to return or exchange any item within seven days of delivery for a refund to your original payment method. Refunds do not include shipping costs. Please allow us to serve you better! Our ultimate goal is to be sure you are 100% satisfied. Reach out to us via telephone or email if the items are damaged, missing, or different.
You should expect to receive your refund within 7-14 days of receiving your parcel. This period includes the time it takes us to process your Return once we receive it and the time it takes your bank to process our refund request.
The Return doesn’t accept if:
The parcel is lost during delivery, it should be claimed by the involved logistics partners.
Since the products are handcrafted, there will be some dissimilarities in the similar product.
Nirvana Mala Shop has a minimum order quantity-based system on the type and nature of the product that starts from two.
- Registration is mandatory before placing an order.
- Order is shipped from a week to 2 months based on the product type.
- Custom orders can also through email or any correspondence.
- 60% of the payment is mandatory before the shipment for the order confirmation and the rest after delivery.
For the fastest Customer Service response: [email protected]
Phone/ Whatsapp: +977-9803862811